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FAQ - ACP Communications

If you can't find the information you're looking for, please contact the Reception desk at x3000 or Debbie Dillon (ddillon@aip.org), x3105.

Q

ACP building announcement e-mails

The ACP building announcement e-mail address was set up to inform all employees of building events, activities and weather-related closings.  Examples of events/activities include: brown bag lunches, blood drives, flu shots, lunch room not available, window washing, elevators not available, etc.  Building wide e-mails are sent on an as needed basis.

Please add acpba@acp.org as a trusted address in your e-mail account.  This will ensure that you receive building related announcements in your inbox.

Q

In the event of bad weather or an emergency

In the event of inclement weather or an emergency, there are several ways to check the status of the building:

  • After 6:00am, a recorded announcement will be placed on the Building Announcements Line at 301-209-3366
  • Information also will be at www.acp.org/building-announcements
  • Information will be sent via building wide e-mail to all employees

In the event of an emergency during business hours, you will be contacted by the Everbridge system via your office/workspace phone, via e-mail/text or your cell phone.  Employees can choose their preference for being contacted.  The system will continue to call until you respond and acknowledge the call.

Q

Intercom system

There is no intercom system in the building. The building was not wired for an intercom system during construction.  Over the years ACP has looked into getting an intercom system installed; however, the cost is prohibitively expensive. 

In the event of an emergency during business hours, the Everbridge system is used to contact employees via office/workspace phone, via e-mail/text or cell phone.  Employees can choose their preference for being contacted.  The system will continue to call until the person responds and acknowledges the call. 

Q

Phone system

How to get an outside line
In order to place an outside call you must first dial 8 before dialing the 10 digit phone number.

How to make an internal call
To place calls within the building dial the four digit extension of the person you’d like to reach. 
Four digit calling also can be used to reach the APS Ridge office and the AIP Publishing Melville office.

Are there land lines in the building?
Yes.  There are several analogue phone lines and phones on each floor of the building.   These are for use in an emergency if the office digital phone lines fail.

Conference phones
All conference rooms have Polycom and Alcatel phones.  Use the Polycom phones for conference calls.  Instructions for making a conference call can be found in the conference rooms. A list of phone extensions for the conference room phones is also in each of the conference rooms.

See the Files and Forms page for Conference Call Instructions and a list of Conference Room Phones with extensions.

Q

VPN

In order to get VPN access you will need to complete the External Access Request form and get it approved by your supervisor.  After you receive approval contact the ACP HelpDesk ACPServices@aip.org or x3120 for assistance in setting up the VPN client.

Q

Wi-fi

Wireless is available throughout the building.  SSID for wireless is “guest” with no password.